Privacy Policy

QUESTIONS

If you have any questions or concerns about our Privacy Policy, please do not hesitate to contact us at hello@islandlifehk.com or contact us by mail at the following address:

1/F, 34 Tung Street, Hong Kong Island, Hong Kong

This Privacy Policy applies only to information that we collect from you offline (e.g. During in-studio membership registration).

INFORMATION WE COLLECT

Information You Provide to Us. We collect information from you when you purchase a membership and other services from us. The information we collect includes personally identifiable information, such as your name, home address, telephone number and email address. You may also provide non-personally identifiable information — for example, demographic information such as gender and date of birth, or the name of your employer or school.

The information we collect may include the following

Name
Telephone number
Email address

HOW WE USE YOUR INFORMATION

Provision of Products, Services and Information. We use your personally identifiable information to:

Provide services and products to you
Contact you regarding services, and other administrative information
Respond to your enquiries and comments

Provide advertisements, newsletters, and/or other marketing or promotional and other information to you regarding products and services that we provide or otherwise offer for sale

Our Business Purposes. We may use your information for our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, enhancing, improving or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

Other Purposes. We may use non-personally identifiable information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine non-personally identifiable information with personally identifiable information (such as associating your name with your employer if you are a participant in a corporate sponsored programme), in which case we will treat the combined information as personally identifiable information as long as it is combined.

HOW WE SHARE YOUR INFORMATION

Our Third-Party Service Providers. We may share your information with our third-party service providers and agents who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, text messaging, credit card or other payment account processing, auditing and similar services. Contracts with our service providers require them to keep information confidential.

Legal Requests or Requirements and to Prevent Harm. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on Island Life. We may also share information when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to prevent harm to Island Life, our members or other individuals. This may include sharing information with other companies, lawyers, courts or other government entities.

Transfer in the Event of Sale or Change of Control. If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business to a third party, we may transfer your personally identifiable information to the new owner to be used as consistent with this Policy.

HOW WE SHARE YOUR INFORMATION

ACCESS TO YOUR INFORMATION AND CHOICES

You can email us at hello@islandlifehk.com or contact us by mail at the following address:

1/F, 34 Tung Street, Hong Kong Island, Hong Kong

You can update or change your information by contacting us as described above. You can also opt out of receiving marketing and promotional emails from us by using the opt-out or unsubscribe feature contained in the emails to opt out of other means of marketing communications, including telephone, text or other electronic communications from Island Life, contact hello@islandlifehk.com. We will do our utmost to complete your request(s) as soon as reasonably practicable. If you opt out of receiving marketing-related messages from us, we may still send you administrative messages so that you continue to receive important information (for example, transactional messages relating to your membership, purchases and club information).

SECURITY OF YOUR INFORMATION

We use industry standard physical, technical and administrative security measures to protect your information. Our employees have access to your personally identifiable information only on a need-to-know basis. Contracts with our third-party service providers require them to keep information confidential. However, no storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Questions” section above.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our Privacy Policy, we will post such changes on our official website, www.islandlifehk.com. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Please contact us if you would like the current version of this Privacy Policy or our Website Privacy Policy. Unless stated otherwise, the revisions will apply to all information we have about you and your account.