Who are we?
Island Life is a purpose-driven Hong Kong lifestyle brand established in 2021 that offers household products aimed at helping us live more sustainably and resourcefully.
What is Island Life’s Mission? Why should I use the product?
Our company’s mission is to reduce plastic in our lives by offering sustainable alternatives to everyday household goods.
Our dehydrated tablets minimise your carbon footprint and are delivered to your door, saving you valuable time, space, money while increasing convenience. All you need is a bottle and some warm tap water. You can reuse our LIFE bottles over and over again, dramatically reducing your plastic consumption. Once you’ve run out of product, we will send you refills to your door.
Where are Island Life products made?
Currently, our tablets are developed and manufactured in China. Our LIFE bottles are designed in Hong Kong and manufactured in China. Our packaging is sourced in HK, with the final product being assembled here in Hong Kong.
What are Island Life’s products made of?
Our products are pet friendly, non-toxic and non-irritant. They do not contain parabens, phosphates, ammonia, VOCs, chlorine bleach, triclosan, alcohol or phthalates.
For a closer look at our products, you can follow the below links to Material Safety Data Sheets (MSDS);
How It Works
Our tablets are designed to dissolve in regular warm tap water to form an effective, safe, long lasting solution. We have taken the active ingredients and concentrated them to exclude the water.
What does this mean for you? It's simply really, just remember these 3 steps:
Fill 350m of warm tap water into your LIFE bottle. Do not use boiling water!
Drop in the Tab and let it dissolve. Party time usually takes 15 minutes.
For the hand soap, enjoy a moisturizing foaming lather!
Remember, you can use your own soap dispenser. Just make sure it’s a foaming hand soap dispenser or our tab cannot work it’s magic.
What about the cleaning products, how do I use them?
We are currently working on producing sustainable cleaning bottles that you’ll be proud to have in your home. With the bottles a work in progress, we don’t want you to miss out on our cleaning product refills. Our dish soap works in the same foaming dispenser as our hand soap. Remember to use a 350mml dispenser.
For our multi purpose cleaner and bathroom cleaner, you can use any 500ml bottle you have under your sink or the pantry. Make sure you choose one with a trigger. As a rough guide, any 500ml bottle with a circumference equal to a HKD 5 coin will fit our tabs.
For all cleaning products, remember to follow the 3 steps.
From the LIFE bottles, tins and refills you buy, to what they’re shipped in, we’re continuously working to reduce our carbon footprint. Approximately 80% of the household cleaning products we use are actually just water, so by purchasing our concentrated tabs containing the active ingredients, you can reduce your environmental impact, free up storage space and increase convenience.
Our cardboard boxing is fully compostable. We are working hard to create 100% compostable wrappers for our refills.
Do I need to Subscribe?
We are happy to offer one-off purchases but we also offer a subscription service which can save you money and conveniently keeps you topped up so you never have to worry about running out. Our tabs are just a fraction of the size of conventional bottles meaning you can stay stocked up at home using up a lot less shelf space.
What if I want to make changes or cancel my subscription?
You can amend or cancel your subscription at any time free of charge
If you need to skip, pause or cancel your subscription for whatever reason, you can do so in your account page on our website.
If you're having trouble amending your subscription, just email us at email@example.com. We're here for you.
Orders & Shipping
What is the weight of my order?
Our LIFE starter packs which include foaming glass dispenser, trigger and 3 refills weigh approximately 800g. Our tabs weigh 8g. Your delivery’s weight will depend on the number of refills you order.
When can I expect my order?
We typically ship 2 - 3 business days after we receive your order.
What will my bottle come shipped in?
Your LIFE bottle starter pack as well as the refills will be shipped in recyclable cardboard.
Do I need to be home for my delivery?
Our multi-pack refill tabs are so compact, they can fit through a standard letter box. Imagine trying to get 12 bottles in there! Our 1 bottle starter kits will not fit but in most cases if someone is not in we can leave the package at your door or concierge.
Is there an order minimum?
Our hand soap and dish soap starter kits include 1x LIFE glass bottle with foaming dispenser and 3x refill tabs. Our refill tab multi-packs come in 3, 6 & 12 tab options. 3 tabs is our minimum order quantity for refills as we are conscious of the impact of excessive packaging and the delivery cost and carbon footprint for repeated very small orders.
Can I make changes to an order I already placed?
If you need to change your order, drop an email to firstname.lastname@example.org and we’ll do our best to accommodate you as soon as possible
What methods of payment do you accept?
We accept all major credit cards (VISA, Mastercard, American Express), Alipay and PayPal
When will my card be charged?
Your credit card will be charged as soon as you place your order and receive an e-mail confirmation.
What is your return policy?
We want you to be happy with your Island Life products and so we offer returns on orders upto 30 days after they are shipped. If for any reason, you're not happy with your purchase contact us at email@example.com and we'll do everything we can to make it right.
How do I return my order?
We're hoping it won’t come to this but if you don’t enjoy your Island Life products, there’s no need to fret, you can return them to us. To return your order, e-mail us at firstname.lastname@example.org with your order number in the subject line to expedite the process.
When will I see my refund?
Your refund should be posted to your credit card statement 5 - 7 days after we've received and processed your return.
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